Refund policy

This Return and Refund Policy applies to all orders placed on our website.

1. Legal right of withdrawal

In accordance with consumer protection laws, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.

To exercise this right, please contact us at:
📧 contact@chic-bottle.com

2. Return eligibility conditions

Returns will only be accepted if all of the following conditions are met:

  • The product has never been used.

  • The product is in its original condition, clean, intact and without any signs of wear.

  • The product is returned in its original packaging, or in packaging providing equivalent protection, especially for glass products (carafe, glasses, bottles).

⚠️ Returned items that are broken, cracked, incomplete, dirty or insufficiently protected will not be refunded.
Any damage caused during return shipping due to inadequate packaging is the responsibility of the customer.

3. Non-returnable products

The following items cannot be returned:

  • Used products

  • Incomplete products or products without their original label/packaging

  • Gift cards

  • Personalized products

4. Return procedure

To initiate a return:

Please contact us at contact@chic-bottle.com, providing:

  • Your order number

  • Your name

  • The product(s) concerned

  • The reason for the return

  • Photos of the product and its condition, including the packaging

We will confirm whether the return is accepted and provide you with the return address.

Return shipping costs are the responsibility of the customer, except in the case of an error on our part.

5. Damages, errors or defects

Please inspect your order immediately upon receipt.

If your product is:

  • Damaged

  • Defective

  • Broken

  • Incomplete

  • Or if an incorrect item was sent

Please contact us within 48 hours of delivery at contact@chic-bottle.com, providing:

  • Photos of the product

  • Photos of the shipping box

  • Photos of the internal packaging

  • Your order number

We will then assess the situation and proceed with a free replacement or a refund, depending on the case.

6. Return shipping costs

Initial shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

7. Refunds

Once your return has been received and inspected, we will notify you of:

  • The approval
    or

  • The rejection of your refund (with explanation)

If approved:

  • The refund will be issued to your original payment method within 15 business days.

  • Processing times may vary depending on your bank.

If 20 business days have passed since the refund approval and you have not received your refund, please contact us at:
📧 contact@chic-bottle.com

8. Exchanges

We do not offer standard exchanges.
In the event of a proven defect or an incorrect product sent, the correct item will be shipped free of charge.

9. Unauthorized returns

Any return made without prior request and approval will not be processed or refunded.

10. Contact

For any questions regarding returns:
📧 contact@chic-bottle.com